Anna Rita Ranucci
Head of Customer Operations @Acea
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WORK HISTORY
Head of Customer Operations @Acea
Roma, IT
Guarantee information exchange management of production chain subjects on electricity and gas commodities (up to 100 distributor managed)Design complaint, customer association and conciliation approach according to Authority legislationEnsure back office activities on post sales customer needs and design caring and recovery campaignsGuarantee the billing cycle effectiveness of Regulated and Not Regulated Markets (billed up to 1,5 billion euros)Design credit management strategies included the coverage ones (up to 0,5 billion euros of exposure)
EDUCATION
MSc in Business Administration - Tor Vergata
Emba - Executive MBA
Università degli studi Roma TRE
110 e lode, Economics
ABOUT ANNA RITA RANUCCI
Dependable manager with 20+ years of experience across different service industries with focus on credit risk management. Skilled at managing customer relations, performance processes, cash maximization, planning and control. Skilled at building relationships with employees across all levels of own organization (up to 200 reports) and external partner’s one (up to 3 k external reports). Builder of successful cash recovery strategies that increase company pfn level and designer of customer service approach that gain quality satisfaction targets. Resilient, public speaking skilled and problem-solver.
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