Anna Pickton
Operations Manager @National Trust
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WORK HISTORY
Operations Manager @National Trust
This maternity cover role now takes me across four sites - Birmingham Back to Backs, Clent Hills, Moseley Old Hall and Wightwick Manor.In my role as Operations Manager, I manage financial and compliance processes, oversee staffing and volunteer roles and rotas, and ensure that all members of the team are providing an excellent standard of customer service. From regular tours and activities, to events and exhibitions, the West Birmingham, Wolverhampton & Black Country Portfolio at the National Trust leads the way in urban heritage for all.
EDUCATION
Corndel
Diploma, Leadership and Management
Lancaster University
Bachelor of Arts (BA), Music
Chartered Management Institute
Operations Manager Level 5 Apprenticeship, Operations Management
Lutterworth Grammar School
A Levels, GCSEs, GNVQ, Music, Psychology, English Literature, IT
SKILLS
ABOUT ANNA PICKTON
I am an experienced operational leader with a strong track record of delivering complex, large-scale events and visitor experiences within heritage, arts and cultural settings. Currently working as Operations Manager for the National Trust, I have extensive experience in operational delivery, people leadership, stakeholder management and financial control, alongside a deep commitment to inclusive, high-quality visitor and client experiences.
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