Anna Pellegrino
Sr. Director, Insurance Transformation Office at John Hancock
- Role
- Sr Director, Insurance Transformation Office at John Hancock at John Hancock
- Location
- Braintree, MA, US
- LinkedIn followers
- 500 followers
Experience
Sr Director, Insurance Transformation Office at John Hancock
Oct 2014 — Present
Life Inforce Operations Agile Release Train (ART) Product Owner • Established the business side of the ART and transformed team into Agile Product Owners and Business Analysts leading Agile Scrum teams in support of strategic initiatives to expand digital intake, automation and online self-service for Life Operations• Partnered with ART engineer to establish an agile delivery framework including multi-level communications and roadmap planning • Championed agile within the organization through quarterly updates to Sr. Mgmt. and periodic Yammer posts to employees highlighting accomplishmentsInsurance Operations Process Improvement Initiative • Created and led a small team to map out existing business processes within Life Insurance Operations. As part of the mapping, non-value add or inefficient processes were identified and logged. This now serves as the pipeline for process improvement projects.• Identified 5 key priorities for Operations in 2016 & leveraged prototype design to speed up delivery. Initiatives included an escalation workflow in Salesforce, Salesforce ‘email to case’, and case management functionality.• Created expense tracking, reporting and framework to track & implement process improvement projectsPremium Rate Increase Program 2014 – 2016• Expanded responsibilities beyond Operations to include oversite for the full program, inclusive of System implementations, Communications and Operations• Successfully merged the initial rate increase program with a subsequent 3yr program seamlessly • Following large Organizational Changes, rebuilt a strong relationship with IS focusing on an understanding of Program goals and speed to delivery. Program continues to deliver across 4 different tracks with hard deadlines.• Introduced regular Governance meetings and a monthly program scorecard for Senior Management
Education
Lesley University
Masters, Management
2002 — 2004
Skills
- Banking
- Mutual Funds
- Risk Management
- Long Term Care Insurance
- Change Management
- Long-Term Care
- Business Process Improvement
- Business Analysis
- Leadership
- Project Management
- Program Management
- Call Centers
- Process Improvement
- Team Building
- Visio
- Financial Services
- Life Insurance
- Vendor Management
- Financial Analysis
- Operations Management
- Customer Service
- Series 7
- Series 63
- Series 6
- Training
- Insurance
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