Anna Mills

WORK HISTORY

EDUCATION

ABOUT ANNA MILLS

As a highly experienced customer service professional, my goal is to deliver exceptional client journeys while providing seamless management of teams, systems, processes, and procedures. From building world class customer service representatives to providing VIP customer service to Middle East royalty, I am focused on producing the highest levels of customer and employee satisfaction. Additionally, I have extensive experience working at the head of a victim’s advocacy nonprofit as Vice President of Client Relations. My goal in this position is to deliver consumer education resources, grow partnerships with law enforcement agencies, and mentor staff all while sitting on multiple boards and panels. I have been working within the worlds of luxury lifestyle and travel for over 15 years and I know what clients expect and I know how to meet those expectations. In partnership with this experience, since 2008 I have been working inside the world of a nonprofit. I know how to deliver effective operational leadership, oversee large budgets, and mange customer relations. KEY SKILLS: • Luxury Customer Service • VIP Guest Services • Modeling Company Values • Public Speaking/Presentations • Contract Negotiations • Public Relations • Operational Leadership • Critical Thinking • Conflict Resolution • Networking • Strategy Implementation • Budget Management • Team Building/Mentorships • Client Relationships • Staff Development • Forecast Management • Data Analysis • Confidentiality Personally, I am passionate about people and creating experiences and memories. Moving forward, I hope to connect with luxury lifestyle and nonprofit professionals to see how we can better serve our clients. I can be easily reached on LinkedIn or at r••••••••@gmail.com.