Anna mc Garry
Senior Director, Customer Engagement @Salesforce
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WORK HISTORY
Senior Director, Customer Engagement @Salesforce
Vancouver, BC, CA
I currently partner with Fortune 500 clients in the insurance and financial services space, leading multi-year, multi-workstream transformation programs spanning CRM, Financial Services Cloud, Service Cloud, Sales Cloud, and digital process re-engineering. My work sits at the intersection of strategy, delivery excellence, and trusted executive partnership translating business ambition into scalable, executable solutions.What differentiates my approach is equal focus on outcomes and relationships. I’m deeply involved in shaping commercial models, margins, and long-term roadmaps, while also staying close to delivery teams and client stakeholders to ensure trust, momentum, and shared ownership. I’m known for navigating complex organizational dynamics, aligning diverse business units, and calmly leading through ambiguity and change.
EDUCATION
University College Cork
Bachelor of Arts - BA, Drama/Theatre Arts and Stagecraft
University College Cork
Master of Science - MS, Electronic Business
ABOUT ANNA MC GARRY
I’m a Senior Salesforce Director with over a decade of experience helping large, complex enterprises modernize how they serve customers, empower teams, and run their businesses.I currently partner with Fortune 500 clients in the insurance and financial services space, leading multi-year, multi-workstream transformation programs spanning CRM, Financial Services Cloud, Service Cloud, Sales Cloud, and digital process re-engineering. My work sits at the intersection of strategy, delivery excellence, and trusted executive partnership translating business ambition into scalable, executable solutions.What differentiates my approach is equal focus on outcomes and relationships. I’m deeply involved in shaping commercial models, margins, and long-term roadmaps, while also staying close to delivery teams and client stakeholders to ensure trust, momentum, and shared ownership. I’m known for navigating complex organizational dynamics, aligning diverse business units, and calmly leading through ambiguity and change.Before moving into large-scale financial services transformation, my roots were in the Salesforce nonprofit space. I worked closely with mission-driven organizations to help them maximize impact with limited resources, an experience that fundamentally shaped how I lead today. It taught me to prioritize clarity, empathy, and practical value, and to never lose sight of the human outcomes behind the technology. That foundation continues to influence how I partner with clients, build teams, and make decisions, even in the most complex enterprise environments.Across my career, I’ve led- Large-scale CRM and platform migrations from legacy systems to Salesforce- Executive-level strategy, scoping, and value articulation for multi-year programs- High-performing cross-functional teams across architecture, delivery, and change- Commercial and delivery governance for $60M enterprise engagementsI’m motivated by doing what’s right, not what’s easy, protecting delivery integrity, building environments of trust, and ensuring both clients and teams feel supported and proud of the work we deliver together.Outside of execution, I’m passionate about leadership development, team dynamics, and creating space for people to do their best work. I believe great transformation is as much about people and clarity as it is about technology.
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