Anna Mazza

Customer Care Specialist @JobTeaser

Paris, FR

Provide multichannel support through Salesforce, Aircall, and Livestorm to assist clients with operational queries. •Conduct weekly training webinars to enhance customer knowledge and platform adoption.•Manage cross-functional projects to improve customer experience and streamline processes.•Identify recurring customer issues and propose product and UX/UI enhancements.•Identify, test, and report platform bugs through Jira to support continuous product improvement.•Oversee team scheduling and train new hires, ensuring high service standards.