Anna Maria Anthony

About Anna Maria Anthony

CUSTOMER SUCCESS LEADER DRIVING REVENUE, RETENTION & SCALELed high-stakes customer success transformations in HealthTech—managing an $80M portfolio at athenahealth and developing client delivery teams at eMaven (acquired by Perot Systems) and Dove Consulting (acquired by Hitachi). I focus on revenue retention, operational excellence, and building customer-centric teams that deliver measurable business outcomes.15+ YEARS MASTERING THE CUSTOMER LIFECYCLEExpert at scaling CS functions from onboarding through renewal and expansion, consistently achieving 97%+ retention and NPS scores of 50+. Built and led high-performing teams of 7-20 across large, medium, and small segments supporting healthcare consolidators, MSOs, and AI/ML-enabled SaaS platforms. Effective leading cross-functional initiatives and optimizing customer health metrics.TURNING COMPLEXITY INTO GROWTH OPPORTUNITIESHealthcare and SaaS businesses face constant disruption. When athenahealth acquired a $60M MSO, I owned the CS work stream through due diligence and integration. When healthcare consolidators needed specialized service models, I led development of scalable playbooks balancing satisfaction with cost-to-serve targets. PROVEN RESULTS- Managed $80M portfolio with <3% attrition- Consistently exceeded service tier NPS targets- Led customer success in $60M MSO acquisition- Drove KPI achievement through data-driven strategies- Built high-performing teams in remote/hybrid environments- Scaled delivery across all customer segmentsINDEPENDENT CONSULTANT & STRATEGIC ADVISORThrough Guidepoint, GLG, and expert networks, I provide healthtech investors with perspectives for critical decisions. I help companies navigate transitions—scaling customer success, optimizing retention strategies, and driving operational excellence with strategic planning, scalable processes, and team development.MY EDGE: OPERATIONAL EXCELLENCE + GROWTH MINDSETStarted in management consulting supporting Fortune 100 transformations. At Renaissance Solutions and Dove Consulting, I learned to scope, price, and manage complex engagements. I drive business outcomes through strategic execution, voice-of-customer insights, and cross-functional collaboration.Areas of Expertise: Customer Success Management • Revenue Retention • Team Development • Strategic Planning • Customer Analytics • Account Management • Change Management • SaaS Metrics (NRR, GRR, NPS) • Product Adoption • Healthcare Technology • Value-Based Care • AI/ML Solutions • Salesforce • Gainsight

Experience

1. Vice President of Customer Success

   Stellar Health

   Dec 2025 — Present · Boston, MA, US

Education

• Duke University

  BA, Public Policy

• University of Virginia Darden School of Business

  MBA, General Management

Skills

• Saas
• Analytics
• Business Strategy
• Program Management
• Executive Management
• Business Planning
• Consulting
• Market Analysis
• Project Management
• Enterprise Software
• Strategy
• Management Consulting
• Management
• Analysis
• Business Process