Anna Khrom
Global Customer Interaction Governance Manager @BMW Group
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WORK HISTORY
Global Customer Interaction Governance Manager @BMW Group
Munich, DE
Driving global initiatives in the strategic development and digital transformation of our worldwide Customer Interaction Centers.My responsibilities include overseeing the performance and quality of our global contact center providers, ensuring alignment with key performance indicators, and managing vendor relationships. I advance the digitization & integration of AI to enhance quality monitoring and drive operational excellence across customer interactions.
EDUCATION
Plekhanov Russian Academy of Economics
Specialist
Plekhanov Russian Academy of Economics
Bachelor
ABOUT ANNA KHROM
As a results-driven manager, I specialize in optimizing complex processes, integrating advanced systems, and driving people to deliver strategic impact. My tenure at BMW AG has been marked by transformative initiatives that have enhanced operational efficiency and compliance across multiple international markets. Beyond my corporate achievements, I am a dedicated coach and neurocoach, offering individualized and team coaching sessions within the corporate sector. My approach integrates neuroscience principles to unlock potential and drive performance, reflecting my passion for personal and professional development. As a speaker, I share insights on cognitive function optimization, enhancing brain performance, and overcoming burnout, helping professionals and organizations achieve peak efficiency and resilience.
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