Anna Kerstens
Implementation Specialist | Project Management & Process Improvement | Team Building | Customer Success | Entrepreneurship
- Role
- Lead Project Manager at American Express
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Anna Kerstens
I’m a business developer, process improvement enthusiast, and onboarding specialist and with a strong focus on customer satisfaction. My approach is deeply customer-centric. I leverage my diverse background, career experiences, and education to identify bottlenecks and streamline processes efficiently. I advance company objectives by building relationships, leveraging technology and designing targeted solutions to meet customer needs. I’m skilled at wearing many hats to create value for organizations.I bring over 14 years of extensive customer service experience, complemented by 8+ years in finance, and 5+ years dedicated to the healthcare industry. Additionally, I have several years of hands-on experience in Process improvements, Implementations and Account Management.
Experience
Lead Project Manager
May 2024 — Present · US
Education
Tecnológico de Monterrey
Bachelors Financial Management, Finance, General
2009 — 2014
Thunderbird School of Global Management
Master of Global Management
2017 — 2019
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