Anna Hinchliffe
Senior Product Manager @RM plc
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WORK HISTORY
Senior Product Manager @RM plc
EDUCATION
The Open University
Degree: BA Humanities, Humanities
University of Gloucestershire
Bachelor of Science - BS
University of Gloucestershire
Bachelor of Science - BSc, Psychology with Social Studies
Institute of Supervisory Management
Diploma
SKILLS
ABOUT ANNA HINCHLIFFE
An accomplished Senior Manager with extensive experience in proposition development and transformation leadership in complex organisations. I have specific expertise in successfully leading customer-centric business transformation, digital adoption, and commercial growth while undergoing digital and regulatory disruption. I have specific expertise in delivering business growth through customer experience, creating shared value and leveraging partnerships. I am adept at gaining stakeholder buy-in, handling conflicting priorities, and delivering innovative solutions to enhance customer outcomes.• Able to seamlessly navigate between the bigger picture and the tangible, focused activities needed to deliver through multiple business units; skilled in strategies to help others overcome barriers to change.• Deep understanding of Customer Experience and best practice in measuring and improving customer outcomes to drive engagement growth.• Naturally curious and outcome driven with a special interest in creating new strategic opportunities, maximising efficiencies and delivering aligned activities through multiple business units.• Experience of landing transformational changes in complex, regulated and multi-channeled, large and heritage organisations. • Deeply empathetic and skilled in gaining buy-in across multiple stakeholder groups with conflicting priorities.• Impact and outcome focused – experienced in defining and setting KPIs and impact measures.
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