Anna Hector

Senior Customer Success Manager, Finance & Spend Management @SAP

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

Senior Customer Success Manager, Finance & Spend Management @SAP

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London, GB

EDUCATION

N/A

University of Lodz

Masters Degree in Economics

SKILLS

Professional ServicesCustomer ServiceCustomer Relationship Management (Crm)SaasPerformance ManagementItilTeam ManagementProject DeliverySystem AdministrationService DeliverySoftware IndustryManagementApplication SupportTeam LeadershipSolution SellingData CenterRecruitingPeople DevelopmentHigh AvailabilityCloud ComputingKpi ReportsSalesforce.comVirtualizationEnterprise SoftwareStorageTcp/IpManaged ServicesDnsDisaster RecoveryIT Service ManagementAccount ManagementSoftware as a Service (Saas)

ABOUT ANNA HECTOR

My 19 years Customer Support at SAP and Rackspace have taught me how to adapt in a fast-paced and changing environment, and it is through this experience that I have grown into a focused, dynamic, and result driven customer service professional. 17 of those 19 years have been dedicated to managing combination of Service Delivery Managers, Technical and Application Support Engineers. I’m passionate about developing individuals and helping them to achieve career aspirations. As a manager I set challenging goals for my teams and support them in exceeding business expectations. This is why my teams have constantly been recognised as among the highest performing.In my 25 years working career I have been delivering great customer service directly and through my teams, I managed variety of different projects and enjoyed every moment of it.I\'m striving to develop further, exceed expectations and always ready to take on a new challenge.

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Anna Hector — Senior Customer Success Manager, Finance & Spend Management at SAP in London, GB | Unifers