Anna G.
Client Services Manager @MGA Homecare
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WORK HISTORY
Client Services Manager @MGA Homecare
The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSM oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention.
EDUCATION
University of North Carolina at Charlotte
Human Resources
South Carolina State University
Bachelor's degree, Business/Managerial Economics
Central Piedmont Community College
Human Resources Management and Services
South Carolina State University
Master's degree
ABOUT ANNA G.
Results-driven professional with over 15 years of experience in education, now transitioning into Human Resources with a strong background in customer service, coordination, and stakeholder engagement. Skilled in communication, relationship building, and delivering high-quality results through collaborative, solutions-oriented approaches
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