Anna Gonzales

About Anna Gonzales

Experienced Operations Manager with a demonstrated history of working in the commercial…

Experience

1. Operations Manager

   Cushman & Wakefield

   Jul 2024 — Present · San Diego, CA, US

   Leads and manages brokerage support employees (office services, broker administrative support, marketing, research, deal administration, etc.). Ensure excellence and efficiency in the delivery of these services and strive for continuous improvement in all service areas.•Responsible for annual staff reviews for over 35 staff.•Executes annual operating and capital budget in collaboration with local Managing Director. Will conduct revenue/expense analyses and provide regional management reports as required.•Directs the maintenance of listing and transaction files, ensuring compliance with local, state, and federal regulations and GAAP guidelines.•Develops, implements, and ensures compliance with various local real estate licensing governing bodies.•Assists the Managing Partner in the recruitment of new brokerage professionals.•Manages the administration and submission to People Services and/or Commission Payroll of all documentation for new and departing employees.•Partners with Corporate and regional platforms including Human Resources, Marketing, IT, Operations and Accounting to ensure timely responses to projects and requests for information.•Ensures efficient office operations by overseeing office equipment, facilities management, and supply orders.•Acts as change and culture agent, by implementing new policies and procedures directed at continuous improvement and service excellence.•Strong leadership skills and encourages and supports leadership and growth in others.•Ability to develop systems/processes and/or teams that are flexible, adaptable and results oriented reaching the goal of maximum efficiency•Able to work under pressure, deal with multiple deadlines, effectively handle stressful situations and work with minimal direction/supervision•Responsible for day-to-day tracking of T&E allowances, OTT expenditures and Invoicing.

Skills

• Retail
• Merchandising
• Social Media Marketing
• Cross-Functional Team Leadership
• Training
• Logistics
• Customer Satisfaction
• Human Resources
• Budgets
• Inventory Management
• Product Development
• Account Management
• Time Management
• Sales
• Operations Management
• Management
• Team Building
• Leadership
• Marketing
• Customer Service
• Employee Training
• Microsoft Excel