Anna Desiatnik
Microsoft Dynamics 365 Functional Consultant @Odevo
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WORK HISTORY
Microsoft Dynamics 365 Functional Consultant @Odevo
London, GB
I customized CRM workflows and automated business processes, reducing manual effort and improving case resolution time. I led the automation and onboarding of numerous queues, enhancing ticket resolution time and accountability. Onboarding Property Managers onto D365 CE further improved case resolution and reduced formal complaints, leading to better customer satisfaction. I engaged senior stakeholders through demos and reporting, ensuring alignment on new features and CRM process automation strategies. Additionally, I provided second/third-line support, ensuring smooth operations and faster issue resolution. Participated in weekly business playbacks and demos, and automated case workflows, significantly increasing operational efficiency and data accuracy.
EDUCATION
Voronezh State University
Bachelor's and Master's Degree, Management
University of South Florida
Master's Degree, Hospitality Management
ABOUT ANNA DESIATNIK
Microsoft Certified Dynamics 365 Functional Consultant with expertise in CRM implementation, automation, and business process optimization. Proven track record of streamlining workflows, leading data migrations, and driving system adoption across global teams. Passionate about enabling businesses to maximize D365 capabilities through strategic solutions, Agile methodologies, and process automation to drive scalable business solutions.
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