Anna Cook

Strategic Account Manger @NetSuite

London, GB

Directly manage mid-market and enterprise retail customers including Beauty Pie, Rixo, Emma Bridgewater and Belstaff (portfolio annual value of £5.1 million) • Manage relationships with key clients, serving as the primary point of contact for their needs • Maintain relationships with various senior stakeholders to provide advice and solutions to meet their requirements • Collaborate with project managers and various stakeholders to ensure complex projects are delivered on time and to the satisfaction of the client • Manage client expectations and resolve issues as they arise, using strong problem-solving skills • Targeted on upselling and cross-selling other NetSuite products – exceeded last years quota target YTD by • Collaborate daily with NetSuite cross-functional teams to create excellent end-to-end customer experience • Conduct quarterly and annual business reviews with customers • Drive product adoption and give training • Responsible for building and negotiating customer renewals – 100% renewal rate so far • Over-achieved my Q1 target by 110%- was recognised by my Senior Vice President and asked to present to over 100 people. Demonstrated how I achieved exceeded target as a newcomer to SaaS industry • Continually managing and building pipeline of customer opportunities which I forecast and report on a weekly basis to account lead

Bournemouth University

Bachelor’s Degree, Retail Management, 2:1