Anna Charles
Case Manager
- Role
- Director of Case Management Services at St John\'s Recovery Place
- Location
- Pomona Park, FL, US
- LinkedIn followers
- 500 followers
About Anna Charles
I am always doing that which I cannot do, in order that I may learn how to do it.\"~Pablo PicassoAlways a work in progress, a masterpiece in the making.
Experience
Director of Case Management Services
Jan 2026 — Present
Completes assessments and service plans that assist clients in developing goals and addressing areas of need, and reviews the assessments and service plans according to program guidelines.Completes authorizations and re-authorizations as required by program guidelines.Participates in client treatment planning and case review with other client care providers.Documents service activity in SJRP\'s EMR, and ensures the medical record is up to date, accurate, and meets all documentation standards in accordance with program requirements.Coordinates and provides care that is safe, timely, effective, efficient, equitable, and client-centered.Facilitates client access to community resources, including housing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health and substance use services.Assists clients with identifying financial assistance options for medications and other medical needs.Helps clients make informed decisions by acting as their advocate regarding their clinical status and treatment options.Communicates clients\' progress by conducting/attending interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; and identifying treatment influences.Provides limited crisis intervention under appropriate supervision.Reports any concerns regarding the health, safety, or well-being of a client to the appropriate authority.Facilitates access to and/or coordinates transportation for clients in order to execute linkages identified on the service plan.Attends court hearings as required by program guidelines.Maintains an awareness of proper safety procedures and guidelines and applies these in performing daily activities and tasks.Adheres to professional standards as outlined by protocols, rules and regulations.Additional duties may be required as per specific program guidelines.
Education
Walden University
Master's degree, Mental Health Counseling/Counselor
International Academy for Design and Technology
Associate of Science (A.S.), Graphic Design
2012 — 2014
Sanford-Brown Institute-Tampa
Bachelor of Fine Arts (B.F.A.), Graphic Design
2014 — 2015
Skills
- Email Marketing
- Marketing Strategy
- Training
- Direct Mail
- Graphics
- Newsletters
- Outlook
- Photography
- Art
- Social Networking
- Management
- Team Building
- Time Management
- Google Analytics
- Corporate Branding
- Indesign
- Photoshop
- Payroll
- Customer Service
- Web Design
- Employee Benefits
- Human Resources
- Marketing Communications
- Dreamweaver
- Illustrator
- Access
- Digital Illustration
- Employee Relations
- Microsoft Word
- Graphic Design
- Account Management
- Social Media
- Online Marketing
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Databases
- Direct Marketing
- Windows
- Marketing
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