Anna C S.
Senior Manager - Experience Design / Design Operations
- Role
- Senior Manager, Design Operations at PNC
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Anna C S.
As an engaged, curious and energetic collaborator, I am a driven leader with a passion for creating customer-centric digital products that provide an exceptional digital experience to simplify the lives of customers, as well as centering on the employee experience for managers, producers and designers. With more than 20 years of Digital experience, I am adept in understanding business processes, and translating those into engaging Digital User Experiences. Proficient in leading cross-functional organizations to on-time Digital delivery, I am successful in managing teams that deliver innovative products and engaging experiences. In addition, I have a comprehensive background in executing Digital design and development in the Agile / Scrum framework across complex initiatives including collaboratively creating visual design approaches and interaction design. Throughout my career, I have established a reputation for my drive, work ethic, and my focus on delivering the best customer and user experience possible. My expertise is comprised of collaborating with cross-functional teams, stakeholders, and leadership at all levels. I have led, coached, built, and motivated teams in delivering products that improve user satisfaction and the customer experience, while meeting or surpassing goals of the organization. I am able to communicate complex technical concepts with both technical and non-technical audiences. I am an active listener, analytical problem-solver, and people person. I have a passion for delivering an outstanding customer experience, and am a well-respected leader who has a strong drive for results, always striving to surpass personal and business goals. I genuinely enjoy inspiring and exciting my team through a positive, inclusive, and collaborative team-oriented environment. I actively participate in community outreach and leadership activities within the company, and enjoy volunteering within the community.My specialties include: Digital user experience, Product management, Project management, Vendor management, Agile execution, Team leadership, UX Design leader and advocate.
Experience
Senior Manager, Design Operations
Jul 2022 — Present · Pittsburgh, PA, US
Education
Davenport University
Bachelor of Applied Science (BASc), Electronic Commerce
Western Michigan University
Anthopology & Environmental Studies
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