Anna Botnar

Customer Service Specialist @Kimberly-Clark

Moscow, RU

Customers orders processing in SAP (order to cash); Client - X5 Retail Group• Shipping documents creation in SAP (invoices and Torg-12);• Communication with customers/providing information regarding order status;• Collaborating with sales, transport and warehouses teams;• Decide the questions concerning of acceptance of the goods;• Processing customer claims;• Control of payment of supplier invoices, interaction with finance department;• Participation and leading cross-function projects;• Weekly reporting for manager.

Российская Таможенная Академия

Specialist, Customs faculty