Anna Baidina
Voice Technical Lead @Revolut
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WORK HISTORY
Voice Technical Lead @Revolut
Berlin, DE
Founded Voice team and shipped Revolut\'s first Voice AI Assistant in under one year - now live across 20+ countries operating in 30+ languages with 25k+ calls/month and 8x faster resolution than human agents.Defined the roadmap and delivered the production system end-to-end. Started with a strategic ElevenLabs partnership to ship fast, then architected and launched a proprietary in-house pipeline removing vendor dependencies. Designed stateful voice system achieving <2s real-time latency, reduced by 30% through optimizations. Built streaming orchestration of STT, LLM and TTS with SOTA dialogue management. Integrated knowledge retrieval leveraging existing LLM-based systems to enable helpful responses. Established Voice LLM evals and designed TTS benchmarking framework enabling reliable iteration against providers.
EDUCATION
Moscow Institute of Physics and Technology (State University) (MIPT)
Master's degree with honor, Data Science
Moscow Institute of Physics and Technology (State University) (MIPT)
Bachelor's degree, Applied Mathematics and Physics
ABOUT ANNA BAIDINA
I lead Voice AI at Revolut, where I founded the team and shipped our first Voice AI Assistant in under one year. The system now operates across 20+ countries supporting more than 30 languages and handles 25k+ calls monthly, and resolves issues 8x faster than human agents.My focus is building production AI systems that scale - from defining technical roadmap to shipping production systems. At Revolut, I transitioned us from vendor partnership to a proprietary voice pipeline with real-time latency.Before Revolut: TTS and Speaker Verification lead at MTS AI (developing voice platforms and training speech synthesis models), Computer Vision engineer (real-time video manufacturing systems), Data Scientist at Alfa Bank (fraud detection, credit risk for $6B+ portfolio).I speak at industry events on voice agents (PyTorch Meetup London 2026) and have competition wins in classic ML.
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