Ann Tolchard
Senior Salesforce Administrator Trainer @Civica
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WORK HISTORY
Senior Salesforce Administrator Trainer @Civica
Knutsford, GB
January to August 2025- Clari <> Salesforce Integration- LinkedIn <> Salesforce Integration - CRM,CE Enhancement backlog December 2024 core team member Experience Cloud implementation to 23k customer users worldwide. Data loads, Data cleansing, designed and delivered Analyst/Analyst mgr training and supported internal case resolution July 2023 Played a key role in implementing sales cloud globally to 500+ users Eloqua Integration into sales cloud in conjunction with implementation partner Defined, trained and implemented lead mgmt, campaign management process Working within a Agile sprint deployment frameworkEnd user support / incident management / developed and delivered key training materialUAT Testing / defect resolutionSales, Experience Cloud and Service Cloud Admin
ABOUT ANN TOLCHARD
Working within a SCRUM Agile Framework on a two weekly deployment schedule - Supporting…
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