Ann Steffen

About Ann Steffen

Experienced, reliable, self-driven Program Director with a talent for establishing…

Experience

1. Program Director

   Private School Exchange Pse , Llc

   Apr 2015 — Present · Portland, OR, US

   Establish and nurture strategic partnerships with international agencies and oversee development of partnerships with U.S. private and public schools.Develop, implement, and promote new programs to international agencies and U.S. private and public schools. Supervise and support field management team in the recruitment of host families that meet quality standards and adhere to compliance regulations.Direct administrative and operations staff in the development of efficient and streamlined procedures that meet compliance standards and support program growth.Navigate complex support issues involving sensitive and confidential information with tact and diplomacy, considering all stakeholder perspectives and collaborating to find reasonable resolutions.Encourage and support employee professional development by conducting annual performance reviews, providing constructive feedback, and offering opportunities for employee training, growth, and advancement.Organize, plan, and lead marketing trips to U.S. schools for international agencies, and for U.S. staff to international agency seminars.Conduct market analysis, perform statistical analysis, and develop projections to measure growth and deficits in order to plan strategically and adjust to market trends.Review, edit and distribute program communications, marketing materials, website updates and blog posts.Develop and oversee implementation of annual strategic communications plan and procedural planning calendar to ensure milestones are met and goals are achieved.Plan, coordinate and facilitate company conferences and planning sessions.Oversee development of trainings, webinars, and resources.

Education

• Swansea University / Prifysgol Abertawe

  Study Abroad Program, Communications

  1999 — 1999

• University of Northern Iowa

  Bachelor of Arts (B.A.), Communication, General

  1996 — 2001

Skills

• Newsletters
• Change Management
• Program Management
• Experiential Learning
• Event Planning
• Project Planning
• Leadership Development
• Intercultural Communication
• Process Improvement
• Building Relationships
• Program Development
• Volunteer Management
• Training
• Community Outreach
• Nonprofit Organizations
• Editing
• International Education
• Interpersonal Communication Abilities
• International Relations
• Marketing Communications
• Public Speaking
• Nonprofits
• Leadership