Ann Miles
Insurance Fraud Investigator | Golf & Pickleball Enthusiast #ONO
- Role
- Material Damage Fire & Theft Adjuster Spec Ii at Nationwide
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
Experience
Material Damage Fire & Theft Adjuster Spec Ii
Nov 2021 — Present
Accurately reviews policy language to analyze and identify appropriate coverage andpolicy exclusions• Proactively identified an improvement for our department regarding customer surveyresults. With leadership support, I actively gather and clean data to share survey resultswith our team. This initiative aims to significantly enhance the customer experience andhighlight areas for improvement for our adjusters• Collects all relevant facts, reports and any relevant witnesses/vendors to properlydetermine the cause and admissibility of the claim• Volunteered to aid our Total Loss department when they were overwhelmed with claims.Helped get them back to normal service levels while maintaining my personal workload• Protects the enterprise and our members by specializing in claim investigation ofstolen/fire vehicles and escalates suspicious losses to SIU
Education
Ashland University
Sport Management, Sport Management
2007 — 2011
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