Ann Mary V.

Front Desk Assistant @Fitofan

Toronto, ON, CA

Information & Support: Serve as the primary point of contact for students, conference guests, and contractors, providing guidance on residence policies and procedures.• Facility Issue Reporting: Submit maintenance and facility requests through the Star Rez portal to ensure timely resolution.• Directing Inquiries: Answer phones, assist visitors and contractors, and ensure residents’ inquiries are directed to the appropriate staff or department.• Administrative & Operational Duties: Maintain accurate student and guest records using the designated database and software systems.• Communication: Collaborate effectively with the conference team, administrative staff, Resident Assistants, maintenance, and housekeeping to maintain high service standards.• Service Standards: Support the residence team in upholding guest and student service standards.

Fleming College

Diploma, Social Work

Humber Polytechnic

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Kansai University

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New York University

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