Ann Marx

Experience

1. Senior Service Account Manager

   Payment Service Network

   Jan 2017 — Present · Madison, WI, US

   Build “trusted” relationships clients and adhering to client activity of Annual Business Reviews, client proactive communications, email, and meeting thresholds by client tier. Achieved 100% completion of client annual reviews.• Manage the onboarding process and set up training for new clients following the established procedure for onboarding clients.• Developed complete understanding of the PSN solutions and implemented with client’s best practices and problem resolution and upsell service to current client base to grow per client revenue.• Proactively communicate with clients educating them of new product enhancements/new product releases • Work with customers to implement programs that drive higher payment adoption.Provided training in PSN solutions for new associate account managers and management, identifying gaps and current solution work around.• Lead team in escalation and resolution of customer issues and worked with internal teams to identify solutions. Acted as point of contact to customers with complex problems.• Identified at-risk clients and developed action plans and solutions to increase retainage of these clients through service and new product offerings.• Have a high-level understanding of how the technology for assigned clients works, understanding issues, and formulate a potential resolution with the supporting PSN departments.• Build relationships and work with Software Partners, internal Partners, and the Alliance Team.• Manage complex pricing proposals that require working with multiple departments.

Education

• University of South Florida Muma College of Business

  BA

• University of South Florida

  Bachelor of Arts (BA)

Skills

• Sales Presentations
• Business Strategy
• Real Estate
• Abr
• Buyer Representation
• Business Relationship Management
• Buyers
• Townhomes
• Negotiation
• First Time Home Buyers
• Account Management
• Sales
• Referrals
• Business Relationship Building
• Single Family Homes
• Sellers
• New Business Development
• Listings
• Sales Process