Ann Marie Verity

About Ann Marie Verity

Director of Global Account Management with extensive experience performing Global Account Management (GAM) for key client relationships across multiple industries, including Professional Services/Consulting, Financial Services, Consumer Goods, Government, and Oil & Gas. Currently supervise a team of 15 employees, responsible for managing a global client account that generated $960 Million in annual sales. Well-developed skills making sales presentations to Executive Leaders, overseeing the execution of deliverables and projects, and cross-selling and upselling products and services. Dedicated leader with excellent communication skills and a proven track record of success increasing sales revenue, building strong relationships with key client accounts, and securing customer loyalty. Background includes extensive cross-cultural experience living and working in Europe, Asia, and the Americas.Expertise: Global Account Management (GAM) Cross-Cultural Experience (EMEA) Executive Relationship Building Key Account Management Executive-Level Presentations Technology Transformation Program Delivery Management Contract Negotiation & Administration Cross-Selling & Upselling Computer Skills:Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Oracle CRM Sales Cloud

Experience

1. Director, Global Account Management

   Cwt

   Jan 2008 — Present · Paris, AZ

   Oversee a team of 15 employees, responsible for managing a strategic global account, a Global Fortune 500 Professional Services/Consulting company, that generates $960 Million in annual sales volume.• Manage the service delivery of the client account operating across 56 countries in all regions of the globe, including The Americas, APAC, and EMEA.• Create and ensure the execution of an annual business and innovation plan to optimize the client’s global travel program while delivering cost reductions and increased traveler satisfaction. • Ensure profitability of the account by upselling additional products and services.• Supervise and mentor 6 direct reports, including 2 Managers, 3 Client Executives, a Senior Financial Analyst, and Financial Analyst.• Prepare and lead formal meetings with multiple Client Representatives on overall contract performance, compliance, and statuses of current projects.• Prepare and lead monthly business plan meetings and review the client’s internal P&L statement. • Build and maintain strong relationships with Senior Leaders across multiple departments of the client’s organization, including Travel, Procurement, Safety & Security, IT, and Finance. • Partner with internal Senior Leaders to develop and implement innovative solutions for the client, including VPs and Senior Director of Global Finance, VP of Travel Experience, VP of Customer Success, VP of Discovery and Solution Design, and more.• Work with major airlines and hotel chains that have relationships with other CWT clients to achieve shared objectives and implement high service standards for common clients.Key Accomplishments• Achieved 100% retention of clients throughout tenure that generated $1.9B+ in annual recurring sales volume.• Won the CEO Award for managing the largest implementation of a global client across 90 countries in 90 days. • Cross-sold services of another business division that generated a secondary sales volume of up to $50 Million annually.

Education

• University of Massachusetts Boston

  Bachelor of Arts - BA