Ann Marie Herrera
Customer and Meter Data Management Manager @Georgia Power Company
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WORK HISTORY
Customer and Meter Data Management Manager @Georgia Power Company
Atlanta, GA, US
Customer and Meter Data Management Manager providing oversight and solution delivery of the metering components and capabilities of the C2M and MDM workstream
EDUCATION
Columbia Southern University
Bachelor of Science - BS, Organizational Leadership
SKILLS
ABOUT ANN MARIE HERRERA
Has over 20 years of experience with Southern Company and Georgia Power Company in Advanced Metering Infrastructure, Billing, New Services Support, Online Support, Project Management, Workforce Development and Training, Infrastructure Operations Center, and Enterprise Planning & Strategic Support where she was responsible for designing and implementing Customer Services’ strategy and technology solutions. She led the efforts for Pre-CIS work at Georgia Power and Service Cloud implementation at the contact center. She also served as the Georgia Power oversight committee lead for the Digital Forward program and served as the point of contact for risk mitigation and cost approvals. Previously, she lead the Service Cloud initiative on the ASCEND program coordinating with business leadership to ensure successful integration within each operating company and to drive the strategic roadmap for the overall integration of Oracle Customer Experience products to the Customer to Meter product.
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