Ann M. Blaya-Arena

Sr Manager, Core and Digital Product Implementations @Fiserv

Omaha, NE, US

Lead a team of 15+ project and program managers, ensuring successful execution of implementation projects through effective resource allocation and alignment with client demand.• Engage directly with clients to negotiate services, costs, and terms during the implementation sizing and requirements definition phases.• Developed performance metrics and KPIs to assess team performance, support staff development, and promote continuous improvement, driving operational excellence.•Spearheaded the development and launch of a new revenue-generating service offering.•Collaborate with cross-functional stakeholders across departments to deliver an exceptional client experience and drive successful adoption.

University of California, Berkeley

BA, English