Ann Lombardi

About Ann Lombardi

I am a learning and performance consultant with decades of experience partnering with leaders to solve complex, high-impact business challenges through thoughtful, scalable learning solutions. I specialize in consultative collaboration, continuous improvement, and designing learning that builds confidence, competence, and real-world application for customer-facing teams.In my work, I focus on what actually moves the needle. I design learning that respects capacity, scales across audiences, and is easy for leaders and learners to sustain. Recent work includes ambassador-led learning models, reusable enterprise assets, AI-enabled coaching tools, and practical measurement approaches that support better decisions and ongoing improvement. I am known for navigating ambiguity, bringing people together across functions, and turning big, challenging ideas into usable, trusted solutions.Beyond my day-to-day role, community matters deeply to me. I am an active volunteer and leader supporting Alzheimer\'s/Dementia caregivers, veterans, and national service initiatives. Developing people, at work and beyond, is not just what I do. It is who I am.

Experience

1. Learning and Performance Consultant

   Empower

   Jan 2021 — Present · US

   Partner with leaders across the company to design scalable learning solutions that improve confidence, knowledge transfer, and on-the-job performance.• Lead development of reusable, enterprise learning assets adopted across multiple audiences, increasing consistency while reducing delivery effort.• Design creative learning formats and tools that extend learning impact beyond facilitator-led sessions.• Apply responsible AI to accelerate development of learning and coaching resources while maintaining governance and quality standards.• Build practical measurement and reporting to support leader decision-making and continuous improvement.• Serve as a trusted advisor on complex initiatives spanning client-facing sales and service roles.• Navigate ambiguity and change through collaborative leadership, delivering high-impact solutions in evolving environments.

Education

• Bay Path University

  Masters (Accelerated Program), Communication and Information Management

  2001 — 2002

• Bay Path University

  Bachelor of Science (B.S.) (Accelerated Program), Business Management

  2000 — 2001

• American Institute of Banking

  General Banking Diploma, Banking

  1990 — 1993

Skills

• Cross-Functional Team Leadership
• Microsoft Word
• Public Speaking
• Business Strategy
• Time Management
• Customer Service
• Training
• Leadership