Ann Lee
- Role
- Technical Account Manager at Google
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Ann Lee
I am currently in the role of Technical Account Management with a background in Technical…
Experience
Technical Account Manager
Jan 2023 — Present
Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum- Develop strategic relationships with key stakeholders (particularly C-Suite & IT team) to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs- Plan for customer events and launches, partnering with Support, Engineering and SRE to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution- Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.
Skills
- Technical Writing
- Accounting
- Foreign Languages
- Microsoft Word
- Hp Network Node Manager
- Access
- Powerpoint
- Latex
- Customer Service
- C++
- Time Management
- Chinese
- Simio
- Autocad
- Statistical Data Analysis
- Microsoft Office
- Research
- Consulting
- Matlab
- Minitab
- Information Technology
- Operations Research
- Business Development
- Technology Consulting
- Hp Business Service Management
- Sitescope
- Itil
- Ampl
- Microsoft Sql Server
- Social Media
- Autodesk Software
- Spanish
- Microsoft Excel
- Industrial Engineering
- Data Analysis
- Arena Simulation Software
- Statistics
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