Ann Geffre

About Ann Geffre

Results-driven executive with comprehensive expertise in healthcare services. Offering a diverse background in Program Transformation, Business Development, Operations, Sales, Change Management, Agile Technology Development, Product Design, Account Management, Service Recovery, Automation, and Capital Management. Proven ability to lead from pre-sale through issue resolution, including operational and technical solution design, change management, and root cause analysis. Adept at translating design potential into strategic impact through human-centered design. Experienced in serving consumers, agents, health plan payers, physicians, employers, producers, and consultants. Renowned for driving strategic business transformations, ensuring affordability, and maximizing business opportunities to enhance organizational productivity.

Experience

1. Vice President Implementation

   Optum

   Oct 2022 — Present · US

   Spearheaded an operational architecture, program management, business operations, and implementation team of 240, driving all new programs, clients, and products, supporting over $6B in revenue,$50M in efficiency savings, and $280M in healthcare affordability Engineered and enhanced operations, including technology, processes, metrics, issue management, and tools for internal staff, members, clients, state partners, providers, and regulators. Directed financial and capital investments of $140M annually, encompassing resource planning, compliance, regulatory management, issue management, automation, and stakeholder support with a global and state-based team. Achieved operational excellence through performance guarantees, service metrics, Net Promoter System (NPS), growth and retention, and clinical value via member engagement strategies.

Education

• University of Minnesota

  Bachelor of Arts (B.A.), Psychology

  1998 — 2002

• Crown College

  Business Administration and Management, General

  2020