Ann Ann Castronovo Pharr
Service Manager @Ronin Surgical Corp
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WORK HISTORY
Service Manager @Ronin Surgical Corp
As a Service Manager at Ronin Surgical Corp, I excelled in handling customer service communication, resolving complaints, and managing escalations professionally.• Fostered strong client relationships through personalized service and frequent follow-ups.• Implemented streamlined service processes to improve customer satisfaction.• Analyzed service report data to identify areas of improvement and implement strategies for enhanced service quality.
EDUCATION
Indiana University Bloomington
Bachelor's degree
University of Indianapolis
Physical Therapists Assistant
ABOUT ANN ANN CASTRONOVO PHARR
I am a results-driven Training Specialist and SME dedicated to bridging the gap between complex technology and user proficiency. I specialize in designing end-to-end training ecosystems—from initial needs analysis to e-learning deployment—that improve technology utilization and client engagement. By collaborating with cross-functional teams, I transform technical requirements into actionable learning paths that streamline workflows and enhance the customer experience.Areas of Specialty: Learning Technologies CRM (Salesforce.com) Training Learning Management Systems Measurement Strategy & Implementation Distance Learning / Virtual Training Platforms Synchronous & Asynchronous Curriculum Development Organizational Development Initiatives Training Operations
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