Ann Austin

About Ann Austin

Experienced Senior Account Executive with a successful demonstrated history of working in the hospitality industry. Skilled in Global Account Management, Strong Account Relationship Management. Strong sales professional with successful history of achieving goals and building impactful customer relationships with internal and external customers. Specialties: Business Strategy and Implementation, Hotel Sales Strategy, Public Speaking, Marketing Trends, Prospecting New Accounts, Competitive Analysis, Establishing Strong Customer Relationships, Goal Oriented.

Experience

1. Senior Account Executive

   Marriott International

   Mar 2011 — Present

   Manage a portfolio of 10 Global Accounts covering all segments of business (total account management) for Marriott International representing more than hotels and provide strategic direction to increase Marriott’s market share.Responsible for managing and growing a portfolio of accounts totaling more than $24 million annually in revenue. Established strong customer relationships which has impacted my overall sucess in my account growth. Implement an account stategy for each account and develop action plans to stay on task and achieve goals. Successfully Exceeded Annual Revenue goals while continually overcoming challenges of the markets and changing overall industry demands. Work as a mediator between customer requests and property managers to develop the best solution of securing the business.

Skills

• Hospitality Management
• Resorts
• Contract Negotiation
• Trade Shows
• Hospitality
• Customer Satisfaction
• Sales Management
• Forecasting
• Convention Services
• Event Management
• Meeting Planning
• Budgets
• Account Management
• Revenue Analysis
• Event Planning
• Leadership
• Hotel Management
• Sales
• Tourism
• Hotels
• Yield Management
• Food & Beverage
• Customer Retention
• Customer Service
• Hospitality Industry