Ann Adams

About Ann Adams

Experienced Operations Director with demonstrated history in home health care and ABA/IBHS behavioral health service area. Strong professional who is skilled in RCM, Compliance, Contracts/Credentialing, Licensing, Appeals and Grievances for the Commercial or Government Product lines of insurances, Strategic Planning, Human Resources, Management, QA/QI, and Business Strategy.Leading with a purpose. Full executive management of office operations. Proficient in HRIS system management in WorkDay, AppointMate, and Central Reach-Super User. Compliance QA/QI and regulatory standards with 100% adherence. Customer satisfaction and quality of service focus. Produce positive outcomes within a time sensitive environment, increased key performance indicators (KPI) standards 5%+ each quarter.Drive location revenue contribution and growth – over 125% YOY.Monitor quality and appropriateness of all services provided by office and field staff to ensure client satisfaction – outcomes increased from 3.5/5 to 4.8/5 under my leadership.Strategically plan and budget for growth – complete annual and quarterly budgets above company required averages.Monitor accounts receivable and collections – brought untimely filling requirements to 30-60 days and increased clean claim percentage up to 20% within 6 months.

Experience

1. Administrative Director

   ABA Support Services, LLC

   Nov 2019 — Present

   Accountable for the overall effective and efficient direction, coordination, implementation, and control in the operations of the agency through billing oversight, compliance, credentialing, contracting, and licensing. Ensure compliance with policies, procedures, and standards of quality.

Education

• Commonwealth University-Bloomsburg

  Bachelor’s Degree, Education

  1990 — 1994