Ann A.
Agility Lead @ JPMorganChase
- Role
- Agility Lead at JPMorganChase
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Ann A.
Analytical and results-focused Program Manager with 3 years of experience driving…
Experience
Agility Lead
Jan 2022 — Present · Tampa, FL, US
Led the Value-Added Services program for SMB merchants, launching scalable solutions that drove $40M in annual cost savings.Delivered integrated API-based payment solutions for accounting and payroll platforms, generating $180K in new revenue.Launched POS systems and virtual terminal services, expanding customer reach by 125% and increasing volume by 18%.Integrated Micro Frontend (MFE) and Backend for Frontend (BFF) systems for acquiredinternational banks, improving satisfaction by 37% and saving $13M annually.Created and managed product roadmaps for customer-facing platforms, improving customer satisfaction by 37%.Developed dashboards and reporting tools that improved data visibility and decision-making across teams.Championed the launch of the Small and Medium Business (SMB) segment, contributing to a $1.7M customer acquisition milestone and driving a 3% increase in gross margin through tailored platform enhancements.
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