Anmol Poonia
Technical Support | Microsoft 365 · Windows · End-User Support · Cloud Migrations
- Role
- Technical Support Associate at Wroffy Technologies Private Limited
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anmol Poonia
IT support professional with 4 years of hands-on experience in Microsoft 365…
Experience
Technical Support Associate
Wroffy Technologies Private Limited
Jan 2024 — Present · Delhi, IN
Provide first-line support for hardware, software, and OS issues via phone, email, andremote tools- Triage incoming incidents, assign priority, and escalate to senior teams per SLA- Configure new user accounts, email, and device access (Azure AD / AD, M365)- Perform secure deprovisioning for offboarding, removing access and recovering assets- Image and configure laptops/desktops with standardized corporate builds and drivers- Deploy standard applications and verify successful installs during onboarding- Manage password resets, MFA support, and basic access permission changes- Troubleshoot VPN, Wi-Fi, and basic LAN connectivity for remote and on-site users.
Education
Gujarat University Ahmedabad
IT-IMS & Cyber Security
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