Anmol Meena
Operations Excellence Lead| Lean Six Sigma Green Belt | BPS Specialist in Voice, Messaging, Email, & Back Office | Proficient in Genesis Purecloud, Zendesk, & Salesforce.
- Role
- Operations Team Lead at Tech Mahindra
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anmol Meena
Our team at Tech Mahindra thrives under my leadership, enhancing customer experiences across sectors like retail, e-commerce, and cryptocurrency with strategic and innovative service approaches. With a hospitality background, I seamlessly apply principles of guest service excellence to complex operational environments, fostering satisfaction and operational efficiency.Skilled in stakeholder management, I facilitate secure, compliant customer interactions, leveraging my Lean Six Sigma Green Belt certification. My dedication to continuous improvement and strategic thinking contributes significantly to our team\'s success and aligns with my goal of driving forward-thinking customer service solutions.
Experience
Operations Team Lead
Jun 2021 — Present · Noida, IN
As an accomplished Team Lead, I have extensive experience in managing customer service operations across the retail, e-commerce, cryptocurrency, and fintech domains.My leadership and strategic planning skills have consistently driven successful outcomes, improved customer satisfaction, and fostered team growth across these diverse sectors. My key responsibilities and achievements include:Retail and E-commerce: Leading customer service teams to deliver exceptional support, enhance user experience, and drive customer satisfaction through efficient problem-solving and innovative service strategies.Cryptocurrency: Overseeing customer service operations in the crypto space, ensuring secure and compliant interactions, educating users, and resolving issues related to digital asset transactions.Fintech: Managing customer support for fintech solutions, including payment gateways and online banking.In addition to domain-specific expertise, I have successfully managed customer service through all major channels, including:Voice Domain:Genesis Purecloud Tool: Utilized Genesis Purecloud to enhance call management and customer interactions, ensuring efficient and effective communication.Messaging Domain:LivePerson Tool: Managed customer interactions through LivePerson, leveraging the tool\'s capabilities for effective real-time messaging.Analytical Building and MCS Tool: Developed and utilized analytical tools to monitor and improve messaging performance and customer satisfaction.Email Domain:Zendesk: Handled inbound and outbound email communications using Zendesk, ensuring timely and accurate responses to customer inquiries.Zendesk Explore Tool: Analyzed email performance metrics using Zendesk Explore to drive improvements in response times and customer satisfaction.Back Office Domain:Salesforce Tool: Managed back office operations using Salesforce, ensuring efficient handling of administrative tasks and data management.
Education
Kukreja Institute Of Management Technology
Bachelor in hotel management and catering technology
2015 — 2019
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