Anmol Butaney

About Anmol Butaney

Experienced Customer Experience (CX) Professional with over 8 years in the SaaS and CX software space. Currently serving as a Lead Business Analyst & Technical Manager at Medallia Inc, the world leader in customer experience management. I leverage advanced data analytics, survey design, and CX technology solutions to drive measurable improvements in Net Promoter Scores (NPS), customer retention, and operational efficiency.At Medallia, I specialize in delivering enterprise-wide implementations, system integrations, and CX strategy for global clients. I have a proven track record of leading cross-functional teams and guiding businesses through customer journey optimization and real-time CX measurement. My work directly impacts customer satisfaction, business growth, and client success.Core Competencies:CX Strategy & Optimization | Customer Journey Mapping | Experience Design | Survey Configuration & Design | Business & Data Analysis | Requirements Gathering | Stakeholder Management | CX Solutions Implementation | System Integration | Project & Program Management | Client Relationship Management | Enterprise System Migrations | Reporting & Data Visualization | QA & Rollout Support | Team Leadership & MentorshipProficient in Medallia, Qualtrics, and other leading CX platforms to provide actionable insights and create impactful, data-backed strategies. Passionate about continuous improvement, CX innovation, and creating impact through technology and data-driven strategies.

Experience

1. Senior Professional Services Consultant

   Medallia

   Aug 2025 — Present

   As a Senior Professional Services Consultant at Medallia, I specialize in delivering end-to-end Customer Experience (CX) and Experience Management (XM) solutions to global organizations. With over 8 years of experience in the SaaS and CX software industries, I collaborate closely with clients to develop and execute customized CX strategies that drive measurable improvements in customer satisfaction, business growth, and operational efficiency. I lead enterprise-wide implementations, including system integrations, ensuring the seamless deployment and adoption of Medallia’s platform to support clients in optimizing their customer and employee experiences.1. CX & XM Strategy Development: Collaborate with clients to design and implement customer and employee experience strategies, utilizing Medallia\'s platform to align with business goals and improve performance metrics.2. Enterprise Implementations & System Integrations: Lead and manage large-scale Medallia platform implementations and integrations, ensuring seamless deployment across complex organizational structures while meeting client expectations and timelines.3. Survey Design & Data Analytics: Design and configure surveys, leveraging advanced data analytics to provide actionable insights that drive decisions, improve customer satisfaction, and enhance operational efficiency.4. Stakeholder Engagement & Training: Engage with key stakeholders to understand business needs, deliver training on Medallia solutions, and foster user adoption through best practices and tailored support.5. Project Leadership & Team Collaboration: Guide cross-functional teams to deliver high-impact projects, ensuring alignment with client objectives, driving timely execution, and maintaining strong communication channels with stakeholders throughout the process.

Education

• RAJASTHAN TECHNICAL UNIVERSITY

  Bachelor of Technology (B.Tech.), Computer Engineering

  2011 — 2015

• Kendriya vidyalaya no. 1 udaipur

  Sr. Secondary

  2011

• Kendriya Vidyalaya No. 1 udaipur

  Secondry

  2009

Skills

• Social Media
• Data Entry
• Team Management
• Html
• C++
• C
• Business Development
• Microsoft Excel
• Research
• Client Relationship
• Web-Based Research
• Project Management
• Social Media Marketing
• Recruiting
• Management
• Sql
• Microsoft Powerpoint
• Human Resources
• Java
• Leadership
• Data Mining
• Windows
• Microsoft Office
• Recruitment
• Data Analysis
• Software Testing
• Software Development
• Microsoft Word
• Team Leadership
• Mysql
• Customer Service
• C
• Programming