Anmol Arora
Operations/Training Lead| Digital Marketing Ops |Programmatic Experience in DV,CM,SA360| Experience in Apps Troubleshooting |Digital Marketing Upsell-UMM/Kickstart| Analytics Expert |Project Management| Client Engagement
- Role
- Deputy General Manager at Cognizant
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anmol Arora
Domain Expertise: Trust & Safety (T&S), DV360, Apps, Policy, Search & Pmax…
Experience
Deputy General Manager
Sep 2024 — Present · Gurugram, IN
Cohort Leader For a Digital Marketing Giant. Leading the Center of Excellence for Platinum customers i.e. generating highest revenue. Responsible to drive key metrics and client engagement. Partnering and collaborating with product experts to drive quicker resolution and reduce the touch points for the client/advertiser.Identifying customer pain points and suggesting solutions to the client for better customer experience and growing their business. Additionally identifying difficult customer journeys and ensuring smooth client interaction.
Education
Indian Institute of Technology, Delhi
Program Management
2021 — 2022
Blue Bells School International
Commerce
1984 — 1997
Delhi University
Graduation
1997 — 2000
Ulyanovsk State University
International Executive Master of Business Administration
2012 — 2014
Skills
- Talent Acquisition
- Six Sigma
- Customer Experience
- Business Process Improvement
- Process Excellence
- Mis
- Employee Engagement
- Workforce Management
- Incident Management
- Vendor Management
- Call Centers
- Process Improvement
- Team Management
- Bpo
- Outsourcing
- IT Service Management
- Business Process
- Customer Satisfaction
- Performance Management
- Crm
- Operations Management
- Sla
- Pmp
- Management
- Process Management
- Leadership
- Call Center
- Transition Management
- Service Delivery
- Technical Support
- Business Analysis
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