Anmol Arora
Workforce Management Leader | Capacity Planning | Real-Time Operations | Vendor & People Management | Global Support Across APAC, EMEA & AMER
- Role
- Senior Associate Manager, Wfm at Agoda
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Anmol Arora
Workforce Management professional with 7+ years of experience driving global WFM operations across APAC, EMEA, and AMER regions, with a strong background in the e-commerce and travel industries.I specialize in short-term forecasting, capacity planning, scheduling, real-time adherence (RTA), outage management, and workforce optimization. I’ve successfully led in-house and vendor teams, collaborating with partners such as IGT, Concentrix, and Teleperformance to deliver consistent service levels and operational excellence.With hands-on experience in tools like Aspect (Alvaria) and NICE IEX, I’m passionate about improving workforce efficiency through process automation, cross-skilling, and data-driven decision-making. I enjoy solving complex operational challenges and building strategies that align workforce planning with business outcomes.I believe in leading with clarity, empowering teams, and building solutions that balance customer needs with employee experience.
Experience
Senior Associate Manager, Wfm
Feb 2026 — Present
Education
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration - BBA, General Studies
St. Cecilia's Public School
CBSE, General Studies
University School of Management Studies, GGSIPU
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
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