Anku Sharma
Customer Success Lead | Program Manager | SaaS | Growth
- Role
- Customer Success Lead at Healtharc
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anku Sharma
As a Client Success Lead since June 2024, I am majorly focusing on the onboarding, renewal, and retention of key accounts with an ACV of or more. My role involves driving upsell and cross-sell opportunities, analyzing key performance metrics (CSAT, CLV, NPS, FRT), and ensuring team success through training, development, and performance evaluation. Additionally, I actively collaborate with the tech team on production issues, Sprint planning, and development initiatives.Earlier served as a Client Success Specialist at Phreesia and was dedicated to overseeing the success of premium clients. Proficient in managing upsell, cross-sell, client relationships, and data analytics, I ensure the overall health and satisfaction of the client accounts. Additionally, I play a pivotal role in training new team members.Previously, as a Customer Success Manager/Growth Manager at Classplus, I spearheaded the growth of key accounts, focusing on cross-selling and upselling strategies. I also led various new initiatives to drive organizational development.Prior to this, I contributed significantly to business development and key account management during my tenure at Godrej & Boyce Mfg Co Ltd. There, I excelled as a Senior Executive - Retail Sales, handling 13 districts across Bihar & Jharkhand for Godrej Locking Solutions & Systems.My professional journey has honed my ability to thrive under pressure, foster meaningful connections, and effectively manage key accounts. Proficient in MS Excel, MS PowerPoint, MIS, and delivering impactful presentations.Feel free to connect with me at a••••••••@gmail.com or +91••••••••77
Experience
Customer Success Lead
Jun 2024 — Present
Managing onboarding, renewals, and retention for core accounts.Drive upsell/cross-sell initiatives and analyze key metrics (CSAT, CLV, NPS, FRT) to optimize client outcomes.Collaborate with tech teams on sprint planning, bug resolution, and product development to ensure seamless delivery.Conduct performance reviews, training, and development to enhance team productivity.
Education
St. Xavier's College, Ranchi
BBA - Bachelor of Business Administration
2015 — 2018
Institute of Management Technology, Ghaziabad
Master's degree
2020 — 2021
SR DAV Public School, Pundag, Ranchi
Science
2000 — 2015
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