Ankush K.
Customer Support | Leadership | Quality monitoring | Lean | Six Sigma | Insurance | Telecommunications
- Role
- Customer Support Manager at CITYFURNISH
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ankush K.
Working for E-Clerx and aligned in a Chat process
Experience
Customer Support Manager
Sep 2021 — Present
Currently working as Head of Customer Support at Cityfurnish* Plan and execute strategies to improve customer experience, reduce churn and continually improve Customer Support quality of service* Responsible for establishing, managing, and evolving an efficient and effective environment for the Customer Support team to achieve key Customer strategies and goals11+ Years of total experience in voice, non-voice and chat processes for different verticals Insurance, Telecom and new business transitions. Key roles & responsibility includes Service Delivery & Customer satisfaction through various metrics for US and Canada clients. I like to leverage my Customer Experience, Operations Management, Project Management, and Reporting expertise to help deliver better customer service, employee engagement and improve the organizational bottom line.Key Skills:Customer Experience Management | Operations Management | Project Management | People Management | Performance Management | Client Focus | Leadership | Decision Making | Critical Thinking & Problem Solving | Continuous Process Improvement | Hiring & Staffing | Workflow Management | Voice of Customer Analytics | NPS | MIS Reporting
Education
School Of Open Learning
Bachelor's degree, BA
2009 — 2012
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