Ankush Gangopadhyay
Account Manager @ Moody\'s Analytics for South Asia and Middle East| MBA in Marketing
- Role
- Senior Customer Success Manager at Moody's Analytics
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ankush Gangopadhyay
With a solid foundation in both the banking and IT services industries, my role as…
Experience
Senior Customer Success Manager
Feb 2022 — Present · Bengaluru, IN
Managed a portfolio of 5Mn USD across 70 clients including Corporates, Professional Services, Government and Financial Institutions in South Asia and Middle East covering SaaS Products forKYC, Supplier risk, ESG and Transfer Pricing use cases• Fostering relationships and successfully upselling services contributing to 112% SRB (Sales Renewable Base)• Implemented data-driven success plans, resulting in a 98% customer retention rate and conducted Quarterly Business Reviews for Tier 1 and Tier 2 clients with C-level executives• Utilized customer health metrics to customize interventions for at-risk accounts, reversing potential churn and solidifying business.• Collaborated with the product team to deliver custom solutions for high-value clients, enhancing product adoption by 44%.• Piloted a cross-sell strategy which resulted in 380k USD additional revenue in a year• Initiated a proactive outreach program for clients at risk of non-renewal, achieving a 90% save rate on those accounts.• Launched a targeted educational webinar series, attracting over 300 attendees in APAC, Middle East
Education
SRM IST Chennai
Bachelor of Technology (BTech), Mechatronics
2008 — 2012
T A Pai Management Institute, Manipal
Master of Business Administration (MBA), Marketing/Marketing Management, General
2015 — 2017
Skills
- Nx Unigraphics
- Management
- Search Engine Marketing (Sem)
- Team Management
- Microsoft Excel
- Marketing
- Search Engine Optimization (SEO)
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