Ankur Sharma
Business Relationship Management | Prince2 | ITIL | Delivery Excellence | MBA IIM-Kozhikode
- Role
- Business Relationship Manager at VOIS
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ankur Sharma
Seasoned Service Delivery and Business Development Manager with 19 years of global…
Experience
Business Relationship Manager
Jul 2024 — Present · Pune, IN
Manage end to end relationship with the market / customer which includes managing service delivery and service operations, driving Operational and Financial governance, Transitioning and Governingservices once contract is signed, Identifying, and driving growth opportunities within the existing market via internal sales or through RFPs
Skills
- Vendor Management
- Team Building
- Management
- Business Process Improvement
- Training
- Call Centers
- Team Management
- Outsourcing
- Transition Management
- Leadership
- Operating Systems
- Bpo
- Contact Centers
- Prince Practitioner
- Help Desk Support
- Customer Service
- Project Management
- Software Installation
- Crm
- Itil
- IT Service Management
- Team Leadership
- Customer Relationship Management (Crm)
- Troubleshooting
- Service Delivery
- Technical Support
- Business Analysis
- Itil V3 Foundations Certified
- Sla
- Routers
- Process Improvement
- Windows Remote Desktop
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