Ankur Singh

About Ankur Singh

Business Systems Analyst IV with a track record of improving enterprise workflows, automating processes, and implementing scalable system solutions across complex organizations.Over the past several years I\'ve partnered with cross-functional teams in Finance, HR, Facilities, and IT to deliver system transformations that simplify complexity and drive measurable results. At the University of Nevada, Reno, I led the rollout of OnBase automation and Archibus asset management — reducing manual processing by 35% and improving audit accuracy across departments. As the Workday Finance security lead, I managed governance, user access, and data integration to ensure business continuity and compliance at scale.My background at Okta, Stanford Federal Credit Union, and Symantec built a foundation in bridging technical analysis with business strategy — from designing quality frameworks and coordinating enterprise-wide software implementations to building Salesforce dashboards and leading cross-functional change management initiatives.I\'m now bringing that experience to NV Energy, where I support customer billing operations as a BSA IV — managing critical billing systems including MDMS, RNI, and Banner, and driving process improvement across the Customer Billing Department.

Experience

1. Business Systems Analyst Iv (Lead Supervisory Level)

   NV Energy

   Jan 2026 — Present · Reno, NV, US

   Supporting the integrity and operation of customer operations business systems within the Customer Billing Department, with a focus on the Meter Data Management System (MDMS), RNI, and Banner platforms- Ensure the accuracy and reliability of customer billing systems by diagnosing and resolving system issues, coordinating with IT, and interfacing with vendors on production and project-related matters- Conduct complex analysis and prepare business requirements specifications for system enhancements, modifications, and new implementations in accordance with SDLC and Change Management standards- Lead cross-functional project activities, developing milestones and timelines, tracking pending items, and escalating issues to management to keep deliverables on track- Perform data analytics using multiple sources to forecast outcomes and recommend strategies that address business operational needs- Serve as a business system advisor to functional users and operational teams, gathering requirements, communicating system changes, and supporting process improvement across the department

Education

• University of Nevada, Reno

  Master of Business Administration - MBA

• California State University - East Bay

  Bachelor of Business Administration (B.B.A.) and a Minor in Criminal Justice

  2012 — 2015

• Ohlone College

  General Studies, General Studies

  2009 — 2012

Skills

• Marketing Strategy
• Time Management
• Data Entry
• Outlook
• Microsoft Office
• Sales
• Social Networking
• Retail
• Credit
• Finance
• Powerpoint
• Microsoft Excel
• Strategic Planning
• Public Speaking
• Mortgage Lending
• Customer Satisfaction
• Training
• Customer Service
• Accounting
• Microsoft Word
• Team Leadership
• Financial Analysis
• Human Resources
• Sales Management
• Leadership
• Loans
• Marketing
• Management
• Team Building
• Process Improvement
• Consumer Lending
• Teamwork
• Banking
• Risk Management
• Microsoft Powerpoint
• Employee Training
• Public Relations