Ankur Singh
Insurance Advisor @Aviva
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WORK HISTORY
Insurance Advisor @Aviva
Norwich, GB
Advise and support 30+ clients daily, helping them choose the right insurance products while staying fully compliant with FCA and GDPR guidelines.•Work across a range of products including Aviva Direct, Select & Flex, Aviva Plus, Marsh Back Book, RAC, and HSBC — tailoring solutions to individual needs.•Ranked in the top 5% for customer service by resolving complex queries with clarity, empathy, and speed.•Break down policy terms into simple language and guide clients through the full lifecycle — from quotes to renewals to claims.•Actively contribute ideas to improve the customer journey, support change initiatives, and help reduce repeat issues.•Deliver clear, concise email communications and occasional client presentations to explain coverage, updates, or changes in terms.
EDUCATION
Army Public School, Nehru Road, Lucknow
High school
Army Public School, Nehru Road, Lucknow
Intermediate
BBD University
Bachelor's degree
University of East Anglia
MSc
ABOUT ANKUR SINGH
Dynamic Business Data Analyst with a Master\'s in Business Analytics, skilled in SQL…
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