Ankur Sharma
💼 Aspiring Data Analyst | SQL I Excel | Power BI | Python | 8+ Yrs in Customer Support Operations | Bridging Support & Data
- Role
- Senior Customer Service Advisor at WNS
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Ankur Sharma
I am a Customer Support and Tech Support Specialist with 8+ years of experience across…
Experience
Senior Customer Service Advisor
Sep 2024 — Present · Indore, IN
At WNS, I provide end-to-end customer support for UK-based energy sector clients through chat and email process. My role focuses on resolving customer queries effectively, ensuring service quality, and meeting SLA targets.Key Highlights: Delivering accurate and empathetic support to improve customer satisfaction. Handling complex queries with attention to detail and process knowledge. Played a mentoring role by guiding new team members and sharing best practices to help them onboard smoothly and perform effectively.
Education
Baraktullah university, Bhopal
Bachelor of Arts - BA
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