Ankur Sanghvi
Customer Success Manager, Fraud Strategy & Consulting @Broadcom
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WORK HISTORY
Customer Success Manager, Fraud Strategy & Consulting @Broadcom
Toronto, ON, CA
Led strategic fraud prevention initiatives by driving adoption of SaaS-based digital payment authentication solutions, reducing risk and safeguarding customer trust. Designed enterprise-level fraud strategies using AI and advanced analytics, cutting fraud losses by $500M+ and improving authentication success rates by 30%. Scaled 3-D Secure platforms for North American issuers, enabling secure processing of 175M+ monthly transactions, while partnering with card schemes and stakeholders to deliver seamless execution and balance security with customer experience.
EDUCATION
HEC Montréal
Master of Business Administration (MBA)
University of Mumbai
Bachelor of Engineering (B.Eng.), Information Technology
SKILLS
ABOUT ANKUR SANGHVI
With 9+ years in the payments industry, I specialize in card-not-present (CNP) fraud strategy and digital payment authentication (AI risk based, One-Time-Passcode, Out-Of-Band Biometrics, etc.) for major Financial Institutions & Processors, helping minimize fraud losses, drive ROI, and enhance customer satisfaction. I enable 3D Secure product adoption and growth across diverse customer segments by delivering tailored value propositions, building executive trust, and leveraging data-driven success plans - leading to higher authentication approvals, reduced chargeback exposure, and improved authorization performance.I combine deep expertise in fraud prevention with strong technical program management skills, guiding cross-functional teams to align product strategies with evolving market needs. My experience in Agile SaaS delivery has been pivotal in executing initiatives that boost revenue, strengthen customer engagement, and foster long-term success.
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