Ankur Rai

Senior Group Manager @WNS

Nashik, MH, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Senior Group Manager @WNS

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Nashik, IN

EDUCATION

2004 — 2007

Madhyapradesh Bhuj University

Bachelor's degree, commerce; Science) with Biology as major

2011 — 2013

Symbiosis Institute of Management Studies

Master of Business Administration (MBA), Finance, General

1990 — 1997

Air Force Bal Bharti School

12th, Biology, General

SKILLS

Call CentersHuman ResourcesBusiness Process Re-EngineeringCustomer ServiceProject ManagementLean ManufacturingSlaRecruitingPowerpointMicrosoft ExcelService DeliveryCustomer RelationsBusiness AnalysisOutsourcingTeam LeadershipBusiness Process ImprovementDavoxService-Level Agreements (Sla)Team ManagementProcess ImprovementSap R/3ExcelManagement Information Systems (Mis)Performance ManagementCrmItil V3 Foundations CertifiedOperations ManagementBusiness Process Outsourcing (Bpo)AnalysisSix SigmaBpoLean CertifiedManagementLeadershipMisTrainingTransition Management

ABOUT ANKUR RAI

ITES professional with over 18 yrs. of experience in Service Delivery, Client Engagement, Process Improvement/Transformation, Business Retention/ Development, People Retention/Planning, P&L. Worked with clients from US, UK & Australia across Telecom And Shipping & Logistics Industries primarily focussed on back office operations. My Strengths:• Adapt to new industries & business models • Consensus building with internal & external stakeholders to achieve goals & objectives• Project Planning & Execution within defined cost/timelines, Identifying Risk & Mitigation plan for sustained delivery• Story Boarding, Data Analytics & Presentation As a Person:• I am Calm, Collaborative & Methodical• A Thinker with a Sense of Humour who challenges status quo• A People\'s Person who Believes in a Culture of Trust & Empowerment

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