Ankur Rai
ITES professional with over 20 yrs. of experience in Service Delivery, Client Engagement, Process Improvement/Transformation, Business Retention/ Development, People Retention/Planning, P&L
- Role
- Senior Group Manager at WNS
- Location
- Nashik, MH, IN
- LinkedIn followers
- 500 followers
About Ankur Rai
ITES professional with over 18 yrs. of experience in Service Delivery, Client Engagement, Process Improvement/Transformation, Business Retention/ Development, People Retention/Planning, P&L. Worked with clients from US, UK & Australia across Telecom And Shipping & Logistics Industries primarily focussed on back office operations. My Strengths:• Adapt to new industries & business models • Consensus building with internal & external stakeholders to achieve goals & objectives• Project Planning & Execution within defined cost/timelines, Identifying Risk & Mitigation plan for sustained delivery• Story Boarding, Data Analytics & Presentation As a Person:• I am Calm, Collaborative & Methodical• A Thinker with a Sense of Humour who challenges status quo• A People\'s Person who Believes in a Culture of Trust & Empowerment
Experience
Senior Group Manager
Dec 2025 — Present · Nashik, IN
Education
Madhyapradesh Bhuj University
Bachelor's degree, commerce; Science) with Biology as major
2004 — 2007
Symbiosis Institute of Management Studies
Master of Business Administration (MBA), Finance, General
2011 — 2013
Air Force Bal Bharti School
12th, Biology, General
1990 — 1997
Skills
- Call Centers
- Human Resources
- Business Process Re-Engineering
- Customer Service
- Project Management
- Lean Manufacturing
- Sla
- Recruiting
- Powerpoint
- Microsoft Excel
- Service Delivery
- Customer Relations
- Business Analysis
- Outsourcing
- Team Leadership
- Business Process Improvement
- Davox
- Service-Level Agreements (Sla)
- Team Management
- Process Improvement
- Sap R/3
- Excel
- Management Information Systems (Mis)
- Performance Management
- Crm
- Itil V3 Foundations Certified
- Operations Management
- Business Process Outsourcing (Bpo)
- Analysis
- Six Sigma
- Bpo
- Lean Certified
- Management
- Leadership
- Mis
- Training
- Transition Management
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