Ankur Maurya
Branch service Manager, Exide Industries Limited | Ex Tyre service engineer at JK tyre industry | Ex service advisor at Tata motors | Overseas Business | Warranty handling | 5+YrsExperience inTerritory service manager,
- Role
- Branch Service Manager at Exide Industries Limited
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Ankur Maurya
Working as Branch service manager, in Exide industry and experience as Tyre service…
Experience
Branch Service Manager
Apr 2022 — Present · Agra Uttar Pradesh, IN
Key Responsibilities: Service Operations Management: Administering and performing all service activities according to company procedures. Service Delivery: Ensuring timely and quality handling of service requests, complaints, and warranty claims. Customer Interaction: Addressing customer complaints, resolving issues, and maintaining positive customer relationships. Team Leadership: Leading, training, and motivating the service team to ensure optimal performance and high team morale. Inventory Management: Maintaining an adequate inventory of spare parts for the service center. Record Keeping: Maintaining accurate service records, reports, and other relevant documentation. Compliance: Ensuring compliance with company policies, safety protocols, and industry standards. Financial Management: Optimizing and implementing cost control measures for after-sales service. Process Improvement: Identifying areas for process improvement to enhance service efficiency and customer satisfaction. Technical Support: Providing technical support and resolving complex service issues. Warranty Analysis: Analyzing warranty data and providing feedback to the factory for product improvements. Required Skills and Experience: Strong leadership and team management skills. Excellent communication and interpersonal skills. Technical knowledge of batteries and related systems (preferred). Experience in customer service and complaint resolution. Ability to manage inventory and maintain accurate records. Familiarity with company policies, safety protocols, and industry standards. Proficiency in relevant software and systems (e.g, SAP). Strong analytical and problem-solving skills.
Education
LUCKNOW MODEL INSTITUTE OF TECHNOLOGY AND MANAGEMENT, LUCKNOW
Bachelor of Technology, Mechanical Engineering
2015 — 2019
Indira Gandhi National Open University
Master of Business Administration - MBA, Operations Management and Supervision
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.